Refund Policy for Digital Marketing Services and Courses
At Adsenator, we are committed to delivering exceptional digital marketing services and educational resources to empower businesses and individuals. Our refund policy is designed to provide transparency, ensure client satisfaction, and maintain the highest professional standards.
1. General Policy
We understand that circumstances may arise requiring a refund. Requests for refunds are governed by the following conditions:
Refund requests must be submitted in writing within [insert time frame, e.g., 14 days] of the purchase or contract initiation.
Refunds are considered when the service or product does not meet agreed deliverables or when unforeseen technical issues arise.
2. Refund Eligibility
Digital Marketing Services:
Refunds may be granted for services not initiated within the agreed timeline.
Partial refunds may apply for unused portions of prepaid services if formally canceled by the client before the completion of the agreed scope of work.
Custom campaigns, creative assets, and other deliverables that have been developed, initiated, or completed are non-refundable.
Courses and Training Programs:
Refunds are offered if course materials remain unused and are accessed no more than [X%] (e.g., 30%) of the total content.
Technical or accessibility issues reported immediately but unresolved within a reasonable timeframe are eligible for consideration.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
Change of mind or lack of business results beyond Adsenator’s control.
Delays caused by the client, including but not limited to missed deadlines, lack of required information, or approvals.
Breach of the agreed terms and conditions.
4. Refund Request Procedure
To initiate a refund, please follow these steps:
Submit a written request via email to info@adsenator.com, detailing the reason for the request and relevant order information (e.g., invoice number, purchase date).
Our team will evaluate the request within [5–10 business days] and may contact you for additional information.
If approved, refunds will be processed via the original payment method. Processing times may vary depending on your financial institution.
5. Exceptional Cases
In compliance with Google Merchant Center policies and U.S. consumer protection laws, Adsenator will:
Provide refunds for misrepresented products or services.
Investigate and resolve any claims of unauthorized transactions or fraudulent activity.
6. Contact Us
We value your trust and are committed to ensuring your satisfaction. For any concerns or inquiries about our refund policy, please reach out to us:
Adsenator Office 1695 182-184 High Street North East Ham, London E6 2JA United Kingdom
